PRIVACY POLICY

Welcome to EPIC Entertainment

At EPIC Entertainment, we believe that great events start with trust. Part of that trust is knowing how your information is collected, used, and protected when you visit our website, request a quote, or book one of our performers.

This Privacy Policy explains, in clear terms, what personal information we gather, why we gather it, how we safeguard it, and the rights you have over your information. We have designed this Policy to meet the standards of applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA/CPRA), while also addressing the international visitor if applicable.

Your privacy matters to us. Whether you are a client planning an event, a performer partnering with us, or simply browsing our site, we want you to feel confident that your personal information is handled responsibly and transparently.

Introduction

EPIC Entertainment (“EPIC,” “we,” “our,” or “us”) values the privacy of our clients, performers, partners, and visitors to our website https://www.epicentertainment.com. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our services, events, and website.

We are committed to transparency and compliance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), and we include certain international provisions for visitors outside the United States.

1. Purpose of this Policy

This Privacy Policy is designed to inform you about our data practices in plain and precise terms. It applies to all personal information collected when you:

• Visit or interact with our website,
• Submit a booking inquiry or quote request,
• Engage our performers and services, or
• Otherwise communicate or do business with us.

The purpose of this Policy is to:

• Describe what information we collect,
• Explain how and why we use that information,
• Clarify when and with whom we share it, and
• Outline the rights and choices available to you.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of our website and services.

2. Scope and Applicability

This Privacy Policy applies to personal information collected by EPIC Entertainment from:

• Clients and prospective clients,
• Website visitors,
• Event performers and subcontractors, and
• Third parties who interact with our services.

Our business is based in Texas and primarily serves clients within the United States. Accordingly, this Policy has been drafted to comply with U.S. federal law and relevant state privacy laws, particularly the CCPA/CPRA for California residents.

Although we do not actively market to residents of the European Union, individuals located outside the United States may occasionally visit our website or request services. For that reason, we include a limited international provision (Section 7) addressing legal bases for processing and cross-border data transfers.

3. Definitions

For clarity, the following terms are used throughout this Policy:

• “Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to an individual. This includes names, contact details, event information, and identifiers such as IP addresses.
• “Processing” means any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
• “Service Providers” means vendors, contractors, or partners who process personal information on our behalf, such as CRM platforms, payment processors, or analytics providers.
• “Cookies” means small files placed on your browser or device that help us analyze website traffic, track user activity, or remember preferences.
• “You” or “Your” refers to clients, visitors, performers, subcontractors, or any other individual whose information we collect.

4. Information We Collect

We collect the following categories of information, depending on your interaction with us:

a. Personal Identifiers

• Name, email address, telephone number, mailing address.

b. Event and Business Information

• Event details (date, location, type of entertainment requested, audience profile).
• Company or organization details if booking on behalf of a business.

c. Financial and Payment Information

• Invoices, billing records, and payment details.
• Note: Payment card data is processed through third-party providers such as QuickBooks; EPIC does not store full card details.

d. Communications

• Records of email correspondence, quote requests, and phone interactions.

e. Technical Information

• IP address, browser type, operating system, and referring URLs.
• Usage data collected via Google Analytics or other tracking tools.

f. Performer/Subcontractor Information

• Limited personal and business details required to coordinate event fulfillment.

5. Sources of Information

We collect information from the following sources:

1. Directly from You – when you complete a form on our website, send us an email, or speak with our staff by phone.
2. Automatically from Your Device – through cookies, pixels, and analytics services (e.g., Google Analytics).
3. From Third-Party Services – such as CRM platforms (Keap, Zoho), project management tools (Asana), or payment processors (QuickBooks).
4. From Subcontractors and Partners – when performers or vendors provide information necessary to fulfill your booking.
5. With Your Consent – if we refer your information to another company at your request when we are unable to fulfill a booking.

6. Use of Information

We use the information we collect for legitimate business purposes, including:

• Service Delivery – to provide, coordinate, and manage your event booking.
• Communications – to respond to inquiries, provide quotes, confirm bookings, and manage ongoing relationships.
• Business Operations – to administer contracts, process payments, and manage records.
• Marketing and Outreach – to promote services, send newsletters, or inform you about future opportunities (subject to opt-out rights).
• Analytics and Improvements – to analyze website usage, improve user experience, and refine our offerings.
• Legal and Compliance – to comply with legal obligations, enforce contracts, and protect against fraud or misuse.

7. Legal Basis for Processing (International Clause)

While EPIC Entertainment primarily operates under U.S. law, we recognize that visitors from the European Union, United Kingdom, or other jurisdictions may interact with our services. For those individuals, our legal bases for processing personal information include:

• Consent – where you voluntarily provide information through forms or communication.
• Contractual Necessity – where processing is required to deliver the services you request.
• Legitimate Interests – such as improving services, ensuring network security, and conducting lawful business operations.
• Legal Obligations – where processing is necessary to comply with applicable laws.

We do not intentionally target or market to EU residents, and our services are directed primarily at U.S.-based clients. However, if you are located outside the United States, your information may be transferred to and processed in the United States, where privacy laws may not provide the same level of protection as in your home country.

8. Third-Party Service Providers

We work with a number of trusted third-party service providers to support our operations. These providers may process personal information on our behalf in order to:

• Manage client relationships and communications (Keap, Zoho, Dialpad, FixYourFunnel).
• Facilitate project management and scheduling (Asana).
• Collect form submissions and maintain our website (Gravity Forms, WordPress).
• Process payments and maintain financial records (QuickBooks).
• Analyze website usage and performance (Google Analytics).

Each of these providers is contractually obligated to handle personal information in a manner consistent with this Privacy Policy and applicable law. We do not authorize our service providers to use your personal information for their own independent purposes.

9. Disclosure to Subcontractors and Partners

To deliver our services, we may share limited personal information with performers and subcontractors engaged to fulfill bookings. This may include names, event details, and contact information necessary for coordination.

In some cases, if EPIC is unable to fulfill a booking, we may—with your consent—refer your request to a trusted partner or third-party company. We will not disclose your information for referral purposes without your prior approval.

All subcontractors and partners are expected to safeguard personal information in accordance with confidentiality obligations.

10. Sale or Sharing of Personal Information (CCPA/CPRA)

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA).

We may, however, “share” personal information for limited purposes such as analytics or advertising in a manner consistent with California law. If you are a California resident, you have the right to opt out of such sharing at any time by contacting us as described in Section 25 of this Policy.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, enhance user experience, and analyze site performance. These may include:

• Essential Cookies – required for basic website operation.
• Analytics Cookies – such as Google Analytics, used to measure traffic and usage patterns.
• Functional Cookies – to remember your preferences and settings.

We may introduce additional tracking tools in the future to support marketing or website performance. When we do so, we will update this Policy accordingly.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may impact the functionality of our website.

12. Marketing and Communications

We may use your contact information to send you service updates, promotional offers, newsletters, or event announcements. Marketing communications will only be sent where permitted by law, and you may opt out at any time by:

• Following the unsubscribe instructions in our emails, or
• Contacting us directly using the details provided in Section 25.

We may contact you by phone or SMS when necessary to fulfill bookings or provide customer support. Marketing by phone or SMS will comply with applicable consent and opt-out requirements. Your mobile phone contact information will not be shared or sold to third parties for marketing purposes.

13. Payment Processing and Financial Information

All financial transactions are processed through third-party providers such as QuickBooks. EPIC Entertainment does not directly store or maintain full credit card details.

We retain limited payment-related information necessary for invoicing, record-keeping, and compliance with financial regulations. All payment processors engaged by EPIC are expected to maintain industry-standard security practices.

14. Data Retention

We retain personal information only for as long as necessary to:

• Provide the services requested,
• Comply with legal, contractual, or accounting obligations,
• Maintain accurate business and booking records, and
• Resolve disputes or enforce agreements.

Retention periods may vary depending on the type of data. For example, event booking records may be retained for several years to comply with business and tax requirements, while marketing contact details will be retained until you opt out or withdraw consent.

When personal information is no longer required, we will securely delete or anonymize it.

15. Data Security

We take reasonable technical, organizational, and administrative measures to safeguard the personal information we collect and process. These include secure hosting environments, access controls, encryption where appropriate, and contractual obligations with our service providers.

Despite these precautions, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, while we strive to protect your personal information, we cannot guarantee its absolute security.

16. Children’s Privacy

Our services are intended for clients and event organizers over the age of 18. We do not knowingly collect personal information from children under the age of 13, and our website is not directed to children.

If we become aware that personal information has been collected from a child under 13 without verifiable parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided information to us may contact us using the details in Section 25.

17. Client and User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know – to request disclosure of the categories and specific pieces of personal information we collect, use, and share.
• Right to Access and Portability – to obtain a copy of your information in a usable format.
• Right to Correct – to request corrections of inaccurate personal information.
• Right to Delete – to request that we delete personal information, subject to certain legal exceptions.
• Right to Opt Out of Sharing – for California residents, the right to opt out of certain sharing of personal information.
• Right to Non-Discrimination – you will not be denied services or charged different rates for exercising your rights.

To exercise these rights, please submit a request using the contact details in Section 25. We may need to verify your identity before processing your request.

18. International Data Transfers

EPIC Entertainment operates in the United States. If you are accessing our website or services from outside the U.S., please note that your personal information will be transferred to, stored in, and processed in the United States.

The data protection laws of the United States may differ from those in your home country and may not provide the same level of protection. By using our services, you consent to the transfer of your information to the United States.

Where required, we will implement appropriate safeguards, such as contractual clauses, to protect personal information transferred internationally.

19. Do Not Track and Global Privacy Control (GPC)

Some browsers offer a “Do Not Track” (DNT) feature, and certain tools provide a Global Privacy Control (GPC) signal. Our website does not currently respond to DNT signals. However, we will honor GPC signals to the extent required by applicable law, such as the CPRA in California.

20. Legal Disclosures

We may disclose personal information when required to do so by law, regulation, legal process, or governmental request. We may also disclose information to:

• Enforce our contracts,
• Protect our rights, safety, or property,
• Prevent fraud or misuse of our services, or
• Protect the rights, safety, or property of our clients, performers, or others.

21. Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, personal information we hold may be transferred as part of the transaction. We will provide notice before personal information is transferred and becomes subject to a different privacy policy.

22. Accountability and Governance

We maintain internal policies and procedures designed to ensure compliance with this Privacy Policy and applicable privacy laws. Staff and subcontractors who handle personal information are required to adhere to confidentiality obligations and are provided training as appropriate.

23. Policy Updates and Amendments

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will post an updated version on our website with a revised “Last Updated” date. We encourage you to review this Policy periodically to stay informed of how we handle personal information.

24. Disclaimer of Liability

This Privacy Policy has been prepared based on the information provided regarding EPIC Entertainment’s current business practices. Compliance with this Policy also depends on how the company implements and enforces the described practices.

While we take care to draft this Policy in alignment with applicable law, nothing in this document should be construed as legal advice, and EPIC Entertainment cannot guarantee absolute security or compliance in all circumstances.

25. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

EPIC Entertainment

We will respond to verified privacy requests within the timeframes required by applicable law.

Last Updated: 22nd September 2025